Frequently Asked Questions
Q: Do you accept my insurance?
A: The good news is that we do accept insurance and at this time we accept commercial insurance only (Aetna, Cigna/Evernorth, Independence Blue Cross (including all lines of Magellan), and Quest Behavioral Health. We also accept Aetna, Quest, and Cigna/Evernorth’s Employee Assistance Program (EAP) benefit.
We do not accept Medicaid or Medicare. Keystone First is an example of Medicaid. We also do not accept Blue Cross Blue Shield. Please double-check your insurance card and contact your insurance provider directly to inquire about the type of insurance you have and check for out-of-pocket costs. In most cases, there is a phone number on the back of your insurance card for members to call.
For reference, our NPI number is 1104434711 and our TAX ID is 465509766.
After we submit a claim to your insurance company, your insurance company will provide you with an Explanation of Benefits (E.O.B). This is not a bill. The E.O.B details the provider cost of the service, what the insurance company paid and the patient responsibility.
Q: Will I have a copay and if so, how much?
A: Prior to the first appointment, we will ask you to provide us with a copy of your insurance card. Once we have your insurance card, we will verify your coverage to ensure your insurance is active with mental health benefits. During the verification process, we may be able to determine any fees (Copay) due at the time service is rendered and this information will be communicated to you in advance.
Q: What is the Counseling/Therapy experience like?
A: We expect you to have an awesome experience whether this is your first, second or twentieth time meeting with a mental health provider. You are courageous for reaching out to us for support, and we do not take this lightly.
In the beginning, you will likely feel some nervousness and this is normal. We will move forward gradually without any pressure on you and everything is collaborative, we will always work together. As the session progresses, you should feel at ease and there will be regular check-ins to better gauge your experience. We will take care of you throughout your journey by offering you quality mental health care, professionalism, reliability, and tools for personal growth.
Telehealth appointments are not for everyone. If you are experiencing severe mental health symptoms, we may recommend a higher level of care.
Q: How often will we need to meet?
A: The frequency of your sessions will depend on the severity of your symptoms and your needs. The frequency of your sessions can change at any time which is dependent on many factors.
Q: Where/How can I join the session?
A: A secure link will be provided via email before your appointment. Feel free to join the telehealth session from the comfort of your home or anywhere you have privacy given that you have a device with a webcam. Please do not attempt to operate a vehicle of any sort while driving as this is unsafe. Please join when you are able to provide the therapist with your undivided attention.
Q: What are your hours for scheduling an appointment?
A: We are open from Mon-Fri., for scheduling an appointment. Our earliest appointment time is 9 AM and our latest appointment time is 5:15 PM. For your convenience, please visit our contact page and click “Request Appointment” to view our availability.
We, unfortunately, do not have weekend availability at this time.
Q: What if I can’t make my appointment?
A: We understand things happen unexpectedly sometimes and you can contact us by phone, email, text, or via your client portal. If you cannot maintain your scheduled appointment, please notify us 24 hours in advance of your scheduled appointment, otherwise, there is an automatic $50 charge for the late cancellation/No show.