Frequently Asked Questions
Q: Do you accept my insurance?
A: We are in network with:
- Aetna
- Capital Blue Cross
- Cigna/Evernorth
- Highmark
- Independence Blue Cross
- Meritain Health
- Optum
- United Healthcare
- We also accept the Employee Assistance Program (EAP) benefit with Aetna, Mazzitti & Sullivan, Cigna, Optum and more.
We are in the process of accepting Medicare clients. We do not accept Medicaid at this time, unfortunately. You can confirm your coverage and benefits by calling member services on the back of your insurance card. For your reference: Organization NPI: 1104434711 and Tax ID- 46-5509766.
Q: Will I have a copay and if so, how much?
A: Once you provide us with a copy of your insurance card, we’ll verify your coverage and benefits. During the verification process, we may be able to determine any fees (Copay) due at the time service is rendered and this information will be communicated to you in advance.
Q: What do you specialize in?
A: We specialize in supporting families with children of all ages, including both small and adult children, as well as couples who are engaged or married. Additionally, we focus on treating anxiety and grief, helping individuals within families navigate these challenging emotions
Q: What is the Counseling/Therapy experience like?
A: We expect you to have an awesome experience whether this is your first, second or twentieth time meeting with a mental health provider. You are courageous for reaching out to us for support, and we do not take this lightly.
In the beginning, you may have some anxiousness. However, we will move forward gradually without any pressure on you and everything is collaborative, we will always work together. As the session progresses, you should feel at ease and there will be regular check-ins to better gauge your experience. We will take care of you throughout your journey by offering you quality mental health care, professionalism, reliability, and tools for personal growth.
Telehealth appointments are not for everyone. If you are experiencing severe mental health symptoms, we may recommend a higher level of care.
Q: How can I join the session?
A: You must be located in Pennsylvania or Delaware to join your telehealth appointment. A secure link is provided via email before the appointment. Feel free to join the appointment from the comfort of your home or anywhere you have privacy. Do not attempt to operate a vehicle of any sort while participating in your session. You may join when you are able to provide the therapist with your undivided attention.
Q: What are your business hours?
A: We are open from Mondays-Fridays for scheduling an appointment. We also offer Saturday availability. Our earliest appointment time is 9 AM and our last appointment time is 6:15 PM. For your convenience, please visit our contact page and click “Request Appointment” to view our availability and schedule an appointment.
Q: What if I can’t make my appointment?
A: We understand things happen unexpectedly sometimes. In this case, we encourage you to contact us by phone, email, text, or via your client portal. If you cannot keep your appointment, please notify us 24 hours in advance of your scheduled appointment, or you may be required to pay an automatic fee of $75-85 for the late cancellation/No show.