Frequently Asked Questions
Q: Do you accept my insurance?
A: The good news is that we do accept some commercial insurances. At this time, we are in network with Aetna, Cigna/Evernorth, Independence Blue Cross, all lines of Magellan, Optum and Quest Behavioral Health. We also accept the Employee Assistance Program benefit with Aetna, Cigna and Quest.
We do not accept Medicaid or Medicare at this time, unfortunately. Keystone First is an example of Medicaid. Please double-check your insurance card and contact your insurance provider directly to inquire about the type of insurance you have and check for out-of-pocket costs. For reference, our NPI number is 1104434711 and our TAX ID is 465509766.
After we submit a claim to your insurance company, your insurance company will provide you with an Explanation of Benefits (E.O.B). This is not a bill. The E.O.B details the provider cost of the service, what the insurance company paid and the patient responsibility.
Q: What about Blue Cross and Blue Shield insurance?
A: Independence Blue Cross is not the same as Blue Cross and Blue Shield of a specific state, but rather an independent licensee of the Blue Cross and Blue Shield Association. Independence Blue Cross is based in Philadelphia, PA and the largest health insurer in the Philadelphia area, providing coverage to people in the region and nationwide. The Blue Cross and Blue Shield Association is a federation of 35 independent, locally operated Blue Cross and/or Blue Shield companies across the United States. While these two insurance providers are part of the same association, they are not the same entity. Always check with your insurance provider and provide them with our NPI number and TAX ID information.
Q: Will I have a copay and if so, how much?
A: Prior to the first appointment, we will ask you to provide us with a copy of your insurance card. Once we have your insurance card, we’ll verify your coverage to ensure your insurance is active with mental health benefits. During the verification process, we may be able to determine any fees (Copay) due at the time service is rendered and this information will be communicated to you in advance.
Q: What do you specialize in?
A: We specialize in supporting families with children of all ages, including both small and adult children, as well as couples who are engaged or married. Additionally, we focus on treating anxiety and grief, helping individuals within families navigate these challenging emotions.
Q: What is the Counseling/Therapy experience like?
A: We expect you to have an awesome experience whether this is your first, second or twentieth time meeting with a mental health provider. You are courageous for reaching out to us for support, and we do not take this lightly.
In the beginning, you may have some anxiousness. However, we will move forward gradually without any pressure on you and everything is collaborative, we will always work together. As the session progresses, you should feel at ease and there will be regular check-ins to better gauge your experience. We will take care of you throughout your journey by offering you quality mental health care, professionalism, reliability, and tools for personal growth.
Telehealth appointments are not for everyone. If you are experiencing severe mental health symptoms, we may recommend a higher level of care.
Q: How can I join our session?
A: A secure link will be provided via email before your appointment. Feel free to join the telehealth session from the comfort of your home or anywhere you have privacy given that you have a device with a webcam. Please do not attempt to operate a vehicle of any sort while driving as this is unsafe. Please join when you are able to provide the therapist with your undivided attention.
Q: What are your hours?
A: We are open from Mon-Fri., for scheduling an appointment. We, unfortunately, do not have weekend availability at this time. Our earliest appointment time is 9 AM and we have extended our evening hours for individuals who need appointments at 6 PM. For your convenience, please visit our contact page and click “Request Appointment” to view our availability and schedule an appointment.
Q: What if I can’t make my appointment?
A: We understand things happen unexpectedly sometimes and you can contact us by phone, email, text, or via your client portal. If you cannot maintain your scheduled appointment, please notify us 24 hours in advance of your scheduled appointment, otherwise, there is an automatic $50 charge for the late cancellation/No show. some